Privacy policy
Privacy Policy
Last updated: June 28, 2026
At CLERIA, we are committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit our website or place an order.
1. Data Controller
CLERIA
Ancienne Poste 22
1844 Villeneuve
Switzerland
Email: contact@cleria.ch
2. Information We Collect
When you use our website or place an order, we may collect the following information:
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First and last name
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Billing and shipping address
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Email address
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Phone number
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Order details
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Purchase history
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Payment information (securely processed by our payment providers)
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IP address
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Website browsing activity
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Device and browser information
3. How We Use Your Information
We may use your personal information to:
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Process and deliver your orders
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Provide customer support
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Communicate with you regarding your order
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Prevent fraud and misuse
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Improve your shopping experience
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Analyse website performance
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Comply with legal and accounting obligations
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Send marketing communications when you have given your consent
4. Payments
Payments are processed by secure third-party payment providers.
CLERIA never has access to your complete payment card details.
Payment providers apply their own privacy policies and security measures.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
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Ensure the proper functioning of the website
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Remember your preferences
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Measure website traffic
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Analyse marketing performance
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Improve our services
You can configure your browser to refuse certain cookies. Please note that some website features may not function properly if cookies are disabled.
6. Analytics and Marketing Tools
We may use services such as:
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Shopify
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Google Analytics
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Google Ads
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Meta Pixel (Facebook & Instagram)
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TikTok Pixel
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Other tools necessary for operating our online store
These services may collect technical and behavioural information to help us analyse website performance and measure the effectiveness of our marketing campaigns.
7. Sharing Your Information
We never sell your personal data.
Your information may only be shared when necessary with:
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Payment providers
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Shipping carriers
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IT service providers
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Marketing service providers supporting our online store
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Public authorities where required by law
Each partner only receives the information necessary to perform its services.
8. Data Retention
Your personal data is retained only for as long as necessary to:
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Fulfil your orders
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Provide after-sales support
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Comply with legal obligations
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Prevent fraud
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Maintain our accounting records
Once the applicable retention period has expired, your data will be deleted or anonymised whenever reasonably possible.
9. Data Security
CLERIA implements appropriate technical and organisational measures to protect your personal data against:
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Unauthorised access
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Loss
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Misuse
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Disclosure
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Alteration
However, no method of data transmission over the Internet can be guaranteed to be completely secure.
10. Your Rights
Subject to applicable law, you may have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your personal data where applicable
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Withdraw previously given consent
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Object to certain types of data processing
To exercise any of these rights, please contact us using the email address below.
11. Changes to This Privacy Policy
CLERIA reserves the right to update this Privacy Policy at any time to reflect legal, technical, or commercial developments.
The version published on this website at the time of your visit shall apply.
12. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
Email: contact@cleria.ch
We strive to respond to all enquiries as quickly as possible.