Shipping policy

Shipping Policy

Last updated: June 28, 2026

At CLERIA, we do everything we can to prepare and ship your order as quickly as possible.

The information below outlines the terms applicable to the shipping and delivery of our products.

1. Shipping Destinations

CLERIA currently ships to Switzerland and Liechtenstein.

Orders placed for any other destination may be refused or cancelled at our sole discretion.

2. Order Processing

Orders are generally prepared and dispatched within 1 to 3 business days after payment has been confirmed.

Orders are not processed:

On weekends;
On public holidays;
During exceptional periods announced on our website.

The processing times provided are estimates only and do not constitute a contractual guarantee.

3. Delivery Times

Once dispatched, orders are generally delivered within 2 to 5 business days.

Delivery times may vary depending on:

The shipping carrier;
The time of year;
Order volume;
Circumstances beyond our control.

CLERIA cannot guarantee a specific delivery date.

4. Shipping Address

Customers are solely responsible for ensuring the accuracy of the shipping information provided at checkout.

In the event of:

An incomplete address;
An incorrect address;
An incorrect postal code;
A missing recipient name;

CLERIA cannot be held responsible for delivery delays, failed deliveries, or additional shipping charges.

Any costs related to reshipping an order remain the responsibility of the customer.

5. Order Tracking

Whenever available, a tracking number will be provided once your order has been dispatched.

Shipment tracking is managed by the selected carrier.

The tracking information provided by the carrier shall be considered the official delivery status.

6. Orders Marked as Delivered

Once the carrier confirms that a parcel has been delivered to the address provided at checkout, the order will be considered successfully delivered.

CLERIA cannot be held responsible for:

Theft after delivery;
Loss occurring after confirmed delivery;
Delivery issues resulting from delivery instructions provided directly by the customer to the carrier.

In the event of a dispute, customers should contact the relevant shipping carrier directly.

7. Lost or Damaged Parcels

If a parcel appears to be lost or arrives visibly damaged, customers must contact CLERIA within 48 hours of delivery or the estimated delivery date.

Photographs and additional information may be requested in order to open an investigation with the shipping carrier.

CLERIA reserves the right to wait until the carrier's investigation has been completed before offering a resolution.

8. Refused or Returned Shipments

Any parcel refused by the recipient or returned due to incorrect information provided by the customer may be subject to:

Return shipping fees;
Reshipping fees;
Deduction of logistics costs incurred.

These costs may be deducted from any applicable refund.

9. Order Cancellation

An order cannot be cancelled once it has been prepared or handed over to the shipping carrier.

Cancellation requests should be submitted as soon as possible after placing the order.

CLERIA cannot guarantee that a cancellation request can be accommodated.

10. Force Majeure

CLERIA shall not be held liable for delays or the inability to ship orders resulting from events beyond its reasonable control, including but not limited to: